Troubleshooting – SQE Prep & Practise Support

Troubleshooting

What are the hours of operation for Customer Support?
When attempting to login, I receive an “Invalid Username/Password” message.
I did not receive an account activation email after registrating for course access
I am unable to extend my subscription to my SQE resources. How can I resolve that?
How do I fix a problem with pages not loading?
I’ve encountered errors on the website, such as “Page Not Found” or blank pages
I have found a content error (missing or incorrect content). How can I get that corrected?
I am in the wrong product or I cannot see content I think I should see; how do I change my access?
I am having trouble accessing grades and feedback.
I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
I’ve received an error in my OUP-hosted course that says there is no such course / course not found. How can I resolve that?
I received an error message saying my instructor has not activated my SQE course. What does this mean?
- My students receive an error message indicating their SQE course has not yet been activated. I already clicked on a resource to activate another course. Why do I need to do it again?
- Why do I need to click on a resource to activate my SQE course?
There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
Where can I find support for using the integrated e-reader?
I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
Why aren’t assignment grades reporting in Moodle via LTI 1.3/Advantage?
My account has been locked due to multiple failed login attempts. Can you help me reset my account?
My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
The links to Oxford SQE resources in my/my instructor’s course appear to be broken/point to an old edition of my title. How can I resolve that?