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  • I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
  • I did not receive an account activation email after registrating for course access
  • I received an error message saying my instructor has not activated my SQE course. What does this mean?
  • I’ve received an error in my OUP-hosted course that says there is no such course / course not found. How can I resolve that?
  • I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
  • If I already have a course integrated via an LTI 1.1 course package, should I get an LTI 1.3 integration set up?
  • My students receive an error message indicating their SQE course has not yet been activated. I already clicked on a resource to activate another course. Why do I need to do it again?
  • When attempting to login, I receive an “Invalid Username/Password” message.
  • Why do I need to click on a resource to activate my SQE course?
  • With the launch of LTI 1.3/Advantage, is support for LTI 1.1 course packages going away?
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