- What are the hours of operation for Customer Support?
- When attempting to login, I receive an “Invalid Username/Password” message.
- I did not receive an account activation email after registrating for course access
- I am unable to extend my subscription to my SQE resources. How can I resolve that?
- How do I fix a problem with pages not loading?
- I’ve encountered errors on the website, such as “Page Not Found” or blank pages
- I have found a content error (missing or incorrect content). How can I get that corrected?
- I am in the wrong product or I cannot see content I think I should see; how do I change my access?
- I am having trouble accessing grades and feedback.
- I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
- I’ve received an error in my OUP-hosted course that says there is no such course / course not found. How can I resolve that?
- I received an error message saying my instructor has not activated my SQE course. What does this mean?
- There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
- Where can I find support for using the integrated e-reader?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- Why aren’t assignment grades reporting in Moodle via LTI 1.3/Advantage?
- My account has been locked due to multiple failed login attempts. Can you help me reset my account?
- My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
- The links to Oxford SQE resources in my/my instructor’s course appear to be broken/point to an old edition of my title. How can I resolve that?