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errors

errors

  • I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
  • My account has been locked due to multiple failed login attempts. Can you help me reset my account?
  • My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
  • My OUP-hosted course appears to be active, but the content is locked. How can I resolve that?
  • My students receive an error message indicating their SQE course has not yet been activated. I already clicked on a resource to activate another course. Why do I need to do it again?
  • Some enrolled students aren’t recognized (or lost access)—how do I resolve roster problems?
  • The links to Oxford SQE resources in my/my instructor’s course appear to be broken/point to an old edition of my title. How can I resolve that?
  • There seems to be an issue with the integration of the LTI tool in my LMS/VLE. It won’t let me add resources/there’s an unexpected error. How can I resolve this?
  • Why aren’t assignment grades reporting in Moodle via LTI 1.3/Advantage?
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