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errors

  • Course enrollment is closed on my instructor’s OUP-hosted course. How can I enroll?
  • Even though my account says I have active access, my e-book will not open. How can I resolve that?
  • How do I fix a problem with pages not loading?
  • How do I request a refund (or reverse a duplicate charge) for a product I can’t use?
  • I am in the wrong product or I cannot see content I think I should see; how do I change my access?
  • I am unable to extend my subscription to my SQE resources. How can I resolve that?
  • I did not receive an account activation email after registrating for course access
  • I have found a content error (missing or incorrect content). How can I get that corrected?
  • I received an error message saying my instructor has not activated my SQE course. What does this mean?
  • I’ve received an error in my OUP-hosted course that says there is no such course / course not found. How can I resolve that?
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