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Registration & Access
Registration & Access
How do I purchase access for the SQE products?
How long does my SQE subscription last?
I purchased access to a title, but now it says I don’t have that access – what happened?
Even though my account says I have active access, my e-book will not open. How can I resolve that?
I am unable to extend my subscription to my SQE resources. How can I resolve that?
Can I get an extension if my subscription expired before I submitted work?
Can you grant a short extension to customers who have lost product access?
I received an error message saying my instructor has not activated my SQE course. What does this mean?
I am in the wrong product or I cannot see content I think I should see; how do I change my access?
When attempting to login, I receive an “Invalid Username/Password” message.
I did not receive an account activation email after registrating for course access
My account has been locked due to multiple failed login attempts. Can you help me reset my account?
Course enrollment is closed on my instructor’s OUP-hosted course. How can I enroll?
I’ve received an error in my OUP-hosted course that says there is no such course / course not found. How can I resolve that?
I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
My OUP-hosted course appears to be active, but the content is locked. How can I resolve that?
How do I request a refund (or reverse a duplicate charge) for a product I can’t use?
I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
I would like access to the resources of an edition that appears to no longer be available. Is that possible?
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